Services

Vertiv supports any application with an extensive service offering including installation, start-up, commissioning, maintenance, replacements, 24/7 remote monitoring and diagnostics and much more. Our remote diagnostics and preventive monitoring LIFE™ Service is adding value providing real-time information to take decision, as it allows early detection of anomalies and immediate reaction in case of alarms.

Power Startup Service

• Power and Battery modules installation and Start-up Only
• Expands the Liebert APS warranty to include on-site parts and labor for the full two-year warranty period
• Startup of new UPS performed by Vertiv factory trained technician
• Services performed Monday thru Friday 8-5 pm or 7 X 24, excluding national holidays within the 48 contiguous states and Hawaii

The site trip includes the following services for each UPS system:

• UPS integration (frame + power module(s) + battery module(s))
• Non powered inspection
• UPS electrical and operational checkout
• Full parts and labor for any work required on the UPS
• Customer operation training at time of start-up

NOTE: UPS frame must be installed and hardwired by customer with a certified electrician

Startup Plus: Adds 1 full Preventive Maintenance visit during the stand

Power Assurance Package

• 5-year On-site Emergency Response
• Full-service five (5) year contract term commencing upon the start-up date
• Includes all above "Power Startup Services" and 5-year On-site services
• Services performed 7 X 24, excluding national holidays within the 48 contiguous states
• One Preventive Maintenance visit after 3rd year scheduled by the customer (excluding national holidays)
• 100% parts coverage, including internal batteries, POD and web card
• 100% labor and travel coverage 7 days/week, 24 hours/day
• 24-Hour Customer Resolution Center via 1-800-LIEBERT
• Access to Customer Services Network portal

LIFE™ Services: Adds Continuous Monitoring, Expert Analysis, and Proactive Response