Activation status
Please contact Vertiv Partner Support: salescloudsupport@vertivco.com
Working with our Vertiv Sales team enables complex designs to be configured to your unique needs. If you are an organization seeking technical guidance on a large project, Vertiv can provide the support you require.
Many customers work with a Vertiv reseller partner to buy Vertiv products for their IT applications. Partners have extensive training and experience, and are uniquely positioned to specify, sell and support entire IT and infrastructure solutions with Vertiv products.
Already know what you need? Want the convenience of online purchase and shipping? Certain categories of Vertiv products can be purchased through an online reseller.
Need help choosing a product? Speak with a highly qualified Vertiv Specialist who will help guide you to the solution that is right for you.
Cookies Settings
Technical Cookies
These cookies are essential to ensure the correct functioning of the website, to allow you to register/login and access reserved features, and to allow us to monitor the security of the website and improve operating performance, for example, by storing your preferences to enhance your subsequent visits.
Analytics Cookies
These cookies allow us to collect and analyze traffic and use of the website on an anonymous basis and to understand and improve how visitors use the website, including which pages and products are viewed most frequently. These cookies are not strictly necessary for the website to work but will provide you a better browsing experience.
Profiling Cookies
These cookies allow us to track your navigation of the website to create profiles of your tastes, habits, choices, etc., to send you promotional messages targeted to your preferences. Refusal of these cookies will not affect the proper functioning of the website but will prevent us from being able to send your promotional messages targeted to your preferences.
By clicking “Accept All”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
For more information on which cookies we use, click here.
For more information on which cookies we use, click here.
- Support
- Security Support Center
Security Support Center
Objective
We are committed to providing secure products to our customers and take all security concerns seriously. We work to quickly review, validate and remediate vulnerabilities submitted to us.
The Vertiv Security Incident Response Team (SIRT) objective is to minimize security risk by providing timely information and remediation of vulnerabilities in our network, web properties and products. This includes software, hardware, services and solutions.
The SIRT manages the receipt, analysis, investigation and remediation of security issues. The SIRT will also coordinate the disclosure of security vulnerability information.
We welcome reports from independent researchers, industry organizations, vendors and customers concerned with security.
Policy
Our policy is to follow a coordinated vulnerability disclosure process. This process allows independent parties that discover a vulnerability in a Vertiv product to disclose those concerns to Vertiv directly, giving us time to investigate and remediate before the vulnerability is disclosed publicly. This protects Vertiv’s customers while acknowledging the reporters’ efforts. If a reported vulnerability relates to a vendor product, the SIRT will coordinate with the vendor to remediate the vulnerability. The SIRT will communicate with the reporter throughout the vulnerability investigation and will provide mutually agreeable next steps.
Report a Product Security Concern
If the vulnerability affects only a Vertiv product, please click “Report a Product Security Concern” below.
Please include the following:
- Product and version
- Description of the potential vulnerability
- Any special configuration required to reproduce the issue
- Proof of concept or exploit code, if available
- Potential Impact
- CVE #
- Company or Organization
- Tool used to uncover potential vulnerability
Report other Security Concerns
For all other security issues, please click “Report other Security Concerns” below.
Please include the following:
- Website URL or location
- Type of potential vulnerability (XSS, Injection, etc.)
- Instructions to reproduce the potential vulnerability
- Proof of concept or exploit code, including how an attacker could exploit the potential vulnerability
- Potential impact
We take security concerns seriously and work to evaluate and address them in a timely manner. Response timelines will depend on many factors, including: the severity, the product affected, the current development cycle, QA cycles, and whether the issue can only be updated in a major release.
Remediation may take one or more of the following forms:
- A new release
- A patch
- Instructions to download and install an update or patch from a third-party
- A workaround to mitigate the vulnerability
Notwithstanding the foregoing, not all reported concerns will result in validated vulnerabilities and we do not guarantee a specific resolution for all reported concerns.