While the COVID-19 pandemic has sparked a massive transition to digital operations for many day-to-day activities, data center demand has grown accordingly and pushed data center operators to seek innovative solutions to meet the increased workflow and reduce costs. Businesses need to adapt to pandemic-driven restrictions for teams to work on-site, as well as make a push to improve power usage effectiveness (PUE) and ensure business continuity, among other key factors.
Prior to the pandemic, data center operators typically followed a model in which they had an on-site team, or often just one person, coupled with an outsourcing company to oversee maintenance and basic procedures. However, the health crisis, and its subsequent digitalization drive, have placed greater emphasis on outsourcing critical facilities management to improve efficiency and ensure that the right tools and solutions are deployed. Data centers need a partner that has deep experience in supporting mission-critical business operations, particularly when it comes to power, thermal and building management system (BMS) issues.
As a global provider of critical digital infrastructure and continuity solutions, Vertiv offers more than 50 years of expertise, along with an industry-leading portfolio of technologies and services to support today’s challenges. Vertiv Critical Facilities Management programs combine our service offerings with our on-site expertise to manage critical facilities. While we have the capability of offering customers extended remote services through some of our innovative software solutions, our Critical Facilities Management services involve having one of our experts on site 24 hours a day. These experts work side-by-side with in-house team members, often contributing to transferring knowledge. In those markets where we maintain business units, this service is provided by our own experts, while accredited service partners, combined with our channel team, handle customers elsewhere.
In Brazil, we are supporting customers with our Critical Facilities Management program and are expanding our customer base as demand grows. According to a report published in June by Arizton Advisory & Intelligence (https://www.prnewswire.com/news-releases/brazil-data-center-market-size-by-investments-to-reach-usd-3-09-billion-by-2026--arizton-301311502.html), Brazil is the top Data Center location in Latin America, with 40% of overall investments. The sector is expected to grow at a CAGR of nearly 10% in Brazil between 2020 and 2026, when the country’s Data Center market size is expected to top $3 billion.
We are seeing the market growing throughout the region. Santiago in Chile, Querétaro in Mexico, and cities in Colombia are examples of those investing heavily in data center facilities. While much of the growth has been focused on servicing the financial and banking sector, there is also rapidly increasing demand for facilities to handle data for government operations and healthcare services, among others. Hiring a reliable service provider, such as Vertiv, can be a key to driving success in this critical space which is evolving rapidly.
Vertiv’s core business decentralization initiative also means that we continue to move our experts closer to where our customers are located, particularly important in a market such as LatAm, where there is such a large geography to cover. By adapting to customers’ needs, we can provide services that have a greater impact on their operations. Customers who have travel restrictions due to pandemic-related policies, for example, no longer need to travel to the United States, China or Europe to conduct tests but can instead do so in our Brazil lab.
Vertiv’s Critical Facilities Management services not only help customers ensure the continuous operation of their mission-critical operations, but also increase efficiency and provide an attractive ROI. We do this, in part, by providing customers with dedicated teams of experts in Critical equipment, offering Level III Technical Support Remote Services, and granting access to the special tools and processes required to keep Critical Facilities running 24/7. More importantly, our customers know the peace of mind that comes with support from an experienced, local service provider with the backing of an industry-leading global company.
