Background:
Most of all travel bookings are made online today. Travelers want maximum flexibility and above all, always the cheapest and most up-to-date price. Therefore, the constant accessibility and reliability of information for providers of such services is critical.
For Amadeus, a leading provider of IT solutions for the travel industry, the availability of information needs to be guaranteed around the clock, 365 days a year. It is the high data volume of over 700 airlines, just under 90.000 hotel, as well as a variety of rental car companies, cruise lines and train companies to deal with.
One billion transactions a day – how to ensure the operation without a downtime?
Customers trust that they can always get the up-to-the-minute information about all providers and make their bookings reliably and securely. Incidents must therefore be recognized as quickly as possible and eliminated without any data loss. Amadeus therefore invested in a powerful and centralized Vertiv remote IT management solution for secure remote access.
Results:
Time savings and cost savings: Vertiv enable Amadeus IT teams secure, administration and ease-of-access for troubleshooting to any IT device from any remote location.
| Case Summary | |
|---|---|
| Location: |
Munich, Germany and Atlanta, USA as well as 20 smaller locations worldwide |
| Critical Need: |
To deal with such a large volume of data and guarantee a stable and smooth IT operation, it’s necessary for each individual IT component to be controlled and managed directly. Furthermore, it has to be ensured that all customer and service data for bookings and for check-ins have been recorded and transmitted correctly. |
| Vertiv Solutions: |
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