Services
Service Packages
Vertiv supports any application with an extensive service offering including installation, start-up, commissioning, maintenance, replacements, 24/7 remote monitoring and diagnostics and much more. Our remote diagnostics and preventive monitoring LIFE™ Service is adding value providing real-time information to take decision, as it allows early detection of anomalies and immediate reaction in case of alarms.
Benefits:
- Assured critical power delivery
- Optimized use of your IT staff
- Simplified small site UPS deployment and maintenance
- Instant access to power protection information
- Improved protection for your IT investment
For more information, contact your Local Vertiv Office
Essential Business Hours
| Feature | Coverage | Comments |
|---|---|---|
|
Guaranteed 2-hour Response |
7 days / 24 hours |
100km Coverage* |
|
Emergency Service Coverage |
7 days / 24 hours |
Parts & Labour chargable |
|
Preventative Maintenance |
Monday-Friday 8am to 4pm |
Refer Product sheet for # of Maint visits |
Essential After Hours
| Feature | Coverage | Comments |
|---|---|---|
|
Guaranteed 2-hour Response |
7 days / 24 hours |
100km Coverage* |
|
Emergency Service Coverage |
7 days / 24 hours |
Parts & Labour chargable |
|
Preventative Maintenance |
7 days / 24 hours |
Refer Product sheet for # of Maint visits |
Preferred Business Hours
| Feature | Coverage | Comments |
|---|---|---|
|
Guaranteed 2-hour Response |
7 days / 24 hours |
100km Coverage* |
|
Emergency Service Coverage |
7 days / 24 hours |
Parts & Labour chargable |
|
Preventative Maintenance |
Monday-Friday 8am to 4pm |
Refer Product sheet for # of Maint visits |
Preferred After Hours
| Feature | Coverage | Comments |
|---|---|---|
|
Guaranteed 2-hour Response |
7 days / 24 hours |
100km Coverage* |
|
Emergency Service Coverage |
7 days / 24 hours |
Parts & Labour chargable |
|
Preventative Maintenance |
7 days / 24 hours |
Refer Product sheet for # of Maint visits |
Custom
| Feature | Coverage | Comments |
|---|---|---|
|
Guaranteed 2-hour Response |
7 days / 24 hours |
100km Coverage* |
|
Emergency Service Coverage |
7 days / 24 hours |
Customer Specific |
|
Preventative Maintenance |
Customer Specific |
This maintenance offering is to cater to specific client needs that are not offered in the Standard packages. |
* Odometer Coverage Distance calculation from GS Service Centre